Outdoor 4G v380 WiFi Pro Surveillance Camera Operating Manual

v380 Pro Wireless WiFi Surveillance Camera User Manual

1. Application

Download the “V380 Pro” app. To do this, scan the provided QR code with your smartphone’s camera. If scanning does not work, search for the app in the app store (Google Play, App Store).

2. Camera Reset

1. Power on the camera.
2. Press and hold the reset button for a few seconds. The camera will announce “Camera reset to factory settings”.

(!) Note: The reset button position varies depending on the model.

3. Scanning the QR Code for Network Setup

Connect your phone to a Wi-Fi network before adding the camera.

1. Launch the downloaded “V380 Pro” app.
2. Register and log in.
3. Tap the “+” icon on the main screen.
4. Scan the QR code with the camera.

(!) Note:
Panoramic dome cameras do not support QR code scanning for adding devices; instead, use the AP hotspot option to connect the cameras. The app interface may differ from the screenshots shown; please refer to the current version.

Scan this QR code to access video tutorials if needed.

If the camera’s QR code is damaged, scan the code below to configure the network connection.

3.1 Wi-Fi Selection

1. Connect your mobile phone to a 2.4 GHz Wi-Fi network.

2. Confirm the connection and enter the correct Wi-Fi password.

The v380 Pro camera cannot connect to 5G routers. The network name must not contain special characters, and the network must be secured with a password.

3.2 QR Setup

1. The app will generate a QR code.
2. Use the camera to scan this QR code.
3. Once the camera successfully recognizes the QR code, you will hear “Configuration received.” In the app, press “I have heard the tone” after hearing the signal.
4. After the connection is complete, the message “WiFi connected” will appear.

3.3 Setup Complete

1. The app will automatically connect the camera.
2. Once the camera is successfully connected to the network, you can create tags for the camera and assign a name.

4. Access Point (AP) Setup

1. Tap “Can’t find the QR code on the devicex”.
2. Select “WiFi Smart Camera” > “AP hotspot connection”.

First, connect your phone to a Wi-Fi network.

4.1 Android

1. Select the Wi-Fi network and enter the password.
2. Tap “Connect to AP hotspot” and connect to the device’s hotspot (MV+ID).
3. The device will automatically connect to Wi-Fi after returning to the app.

(!) Note
You can find the corresponding identifier on the device body, which matches the access point name.

4.2 iOS

1. Enter the Wi-Fi password. (If you want to connect to a different Wi-Fi network, connect your mobile phone to the desired Wi-Fi and then return to the app to update).
2. Tap “Connect to AP hotspot” and connect to the device hotspot (MV+ID).
3. The device will automatically connect to Wi-Fi after returning to the app.

5. Live View

Select the camera from the list of added devices to view the image in real time.

6. Video Playback

After connecting the camera, open the live preview interface in the app and tap “Replay” on the function panel.

7. Video Recording on SD Card

Turn off the camera before inserting the Micro SD card, then power it back on after inserting the card.
The standard camera supports TF cards up to 128 GB.

• Format cards up to 32 GB as “FAT32”.
• Format cards 64 GB and above as “exFAT”.

8. Settings

In the device list, tap [Recording Settings].

1. Recording Settings

• Continuous recording: video will be recorded continuously while the camera is operating.
• Event recording: video will only be recorded when an alarm is triggered.
• Audio recording: enable or disable audio during video recording.

2. Video Quality Settings

• You can manually set the video quality to HD or SD.

9. Frequently Asked Questions

The camera cannot connect to Wi-Fi.

1. An incorrect password is the most common reason for connection failure. Please confirm the password is correct.
2. Ensure the connected Wi-Fi operates on 2.4 GHz. If you are using a dual-band 2.4–5 GHz router, select the 2.4 GHz Wi-Fi network.
3. The Wi-Fi name must not contain special characters and must not be hidden. Restrictions such as AP isolation or anti-hijacking features of the router should not be enabled.

“Device Disconnected” Notification

1. Restart the camera and ensure it can boot normally and connect to Wi-Fi.
2. Disable router features such as firewall, blacklist, Wi-Fi anti-hijacking, or MAC address binding to ensure support for remote preview, which requires the router to be connected to the internet.
3. If the router is replaced or the Wi-Fi password is changed, restart the camera and reconfigure the network.

10. Attention

• The camera only supports 2.4 GHz Wi-Fi. Before configuring the network, ensure the Wi-Fi connected to the mobile phone operates on 2.4 GHz.
• When recording on a Micro SD card, once the maximum capacity is reached, the oldest event recording file will be automatically overwritten by new recordings.
• Prolonged use in unsuitable conditions (high temperature, high humidity, heavy dust, or smoke, etc.) may damage the camera.
• The V380 Pro app and device firmware are updated periodically. For the best experience, please keep both the app and firmware up to date.